FunOSR’s After-Sales Service Policy

  • Product Quality Guarantee: We ensure that all dispatched items undergo inspection and testing. Upon receiving the goods, please check the product list and appearance immediately. If there are any issues, please contact customer service promptly. (Due to possible customs inspections, there may be signs of unpacking on the outer packaging; as the products are made through 3D printing and manual assembly, defects may occur during this process, but they do not affect usage. If you mind, please do not place an order.)
  • Return and Refund Policy: Return Conditions: Orders that comply with AliExpress’ return and refund policy, as well as orders negotiated through consultation; Refund Method: Processed through the AliExpress platform; Return Process: Follow the return process on the AliExpress platform.
  • Multilingual Support: English, Chinese.
  • After-Sales Service Channels:
  • Repair Service:
    • 30-Day Warranty: We provide free repair service (excluding round-trip shipping costs) within 30 days of receipt of the goods. Non-artificial damage.
    • After joining our Discord, the free warranty period is extended to 60 days (excluding round-trip shipping costs). Non-artificial damage.
    • For orders exceeding the free repair time, we accept paid repairs. Please consult customer service for specific costs. (excluding round-trip shipping costs)
  • Customer Feedback and Improvement: We regularly collect customer feedback and continuously improve our after-sales service policies and processes to enhance customer satisfaction. Please contact us via email at [email protected].
  • Customs Clearance Issues: If you encounter customs clearance issues, please proactively contact local customs for clearance cooperation. If you need assistance, please contact us promptly through the above contact methods.

Note: We hope you will check the goods immediately upon receipt. If there are any issues, please contact customer service promptly. If there are no issues, please help us confirm receipt promptly. Thank you for your support! If you have more interesting ideas, feel free to contact us through the above channels, and we are willing to discuss further with you.